Category Archives: Uncategorized

Triggers and cycles

A trigger prompts a cycle. And a cycle might go on longer than it should. The first spoonful of ice cream can trigger a cycle of binge eating that you regret later. The silence of walking into an empty house … Continue reading

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Speaking up about what could be better….

Solving interesting problems is the best work we can do. It’s a practice that has built the very best parts of our culture. Solving interesting problems begins with posing them–which means being willing to speak up about what could be … Continue reading

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The trap of listening to feedback…

“If I listened to feedback, I would have quit on the first day.” You’re devoting your life to making something important. Something helpful. Something that matters. Mostly, something that hasn’t been done before, that’s going to bend the curve and … Continue reading

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The two simple secrets to good ideas…

Secret #1 is the biggest one: More bad ideas. The more bad ideas the better. If you work really hard on coming up with bad ideas, sooner or later, some good ideas are going to slip through. This is much … Continue reading

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What gets maximized?

When an organization succeeds, the owners decide what to maximize. Some of the choices: Salaries for the bosses Distributions to the shareholders Stock price Salaries for everyone else Positive impact on customers Positive impact on the culture So, if you’re … Continue reading

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Rules for working in a studio….

Don’t hide your work Offer help Ask for help Tell the truth Upgrade your tools Don’t hide your mistakes Add energy, don’t subtract it Share If you’re not proud of it, don’t ship it Know the rules of your craft … Continue reading

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Are You Part of Modern laziness…

The original kind of lazy avoids hard physical work. Too lazy to dig a ditch, organize a warehouse or clean the garage. Modern lazy avoids emotional labor. This is the laziness of not raising your hand to ask the key … Continue reading

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Waves are free….

When someone lets you into the flow of traffic, or holds a door, or takes a second to acknowledge you, it’s possible to smile and offer a wave in response. This, of course, costs you nothing. It creates a feeling … Continue reading

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The best time to study for the test…

… is before it’s given. The best time to campaign is before the election. And the best time to keep a customer is before he leaves.

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Like riding a bike…

People talk about bike riding when they want to remind us that some things, once learned, are not forgotten. What they don’t mention is how we learned. No one learns to ride a bike from a book, or even a … Continue reading

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